Modern Multi-Head LED Pendant Light – Dining Room Bar Chandelier

At Aura Home Lights, we are committed to providing a reliable and efficient delivery experience for our customers. This Shipping Policy explains how orders placed on our website https://aurahomelights.com. are processed, shipped, and delivered within the United States. Our goal is to ensure transparency in our shipping process so customers clearly understand order processing times, delivery estimates, and shipping procedures.

Order Processing And Delivery Schedule

Once you place an order on our website, our fulfillment team begins processing it promptly. Orders go through several steps including verification, packaging, and preparation before being handed over to our shipping partners. The timelines below provide a clear overview of how long each stage of the shipping process typically takes.

Order Cut-off Time

04:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles)

Orders placed before the daily cut-off time will begin processing on the same business day. Orders placed after the cut-off time will be processed on the next business day. Orders placed on weekends or public holidays will begin processing on the next available business day.

Standard Shipping Handling Time

Order Handling Time: 1–3 Business Days (Monday–Friday)

Handling time refers to the period required to confirm, prepare, and package your order before shipment. During this stage, our team verifies order details, conducts quality checks, and securely packages products to ensure safe transportation.

Standard Shipping Transit Time

Standard Shipping: 5–10 Business Days (Monday–Friday)

Transit time refers to the estimated time required for the shipping carrier to deliver the package once it has been dispatched from our fulfillment facility.

Total Shipping Time (Handling Time & Transit Time)

Total Estimated Delivery Time: 6–13 Business Days (Monday–Friday)

This estimated delivery timeframe includes both order processing and shipping transit time. While we strive to meet these estimates, delivery times may occasionally vary depending on shipping carrier operations, customer location, or seasonal shipping demand.

Order Confirmation

After placing an order on our website, you will receive an email confirmation containing your order number and purchase details. This confirmation verifies that your order has been successfully received and is being prepared for processing.

Once your order has been shipped, you will receive a second email containing your shipping confirmation, tracking number, and a tracking link so you can monitor your shipment’s progress until delivery.

Shipping Carrier

To ensure reliable and secure delivery throughout the United States, we partner with trusted shipping carriers. Depending on your location, package size, and logistics availability, your order may be shipped using one of the following carriers:

• USPS (United States Postal Service)
• UPS (United Parcel Service)
• FedEx

Our logistics team selects the most suitable carrier to ensure efficient delivery.

Shipping Locations

Aura Home Lights currently ships within the United States only. At this time, we do not provide international shipping services.

Shipping Fee

Currency: USD

We are pleased to offer Free Standard Shipping on all orders within the United States. No additional shipping charges will be applied during checkout.

Lost Packages

If your tracking information indicates that your package has been delivered but you cannot locate it, please take the following steps:

• Verify that the shipping address entered during checkout is correct
• Check around your property for potential delivery locations
• Ask neighbors, family members, or building management if the package was received on your behalf
• Contact the shipping carrier using your tracking number to initiate a delivery inquiry

If the carrier confirms that the package has been lost in transit, please contact our support team with your order number. We will review the situation and provide an appropriate resolution, which may include reshipping the order or issuing a refund.

Tracking

Once your order has been dispatched, a tracking number will be sent to your email address. This tracking information allows you to follow the progress of your shipment until it reaches your delivery address.

Please note that tracking updates may take up to 24 hours to appear in the carrier’s tracking system after dispatch.

Delays

Although we strive to meet our delivery estimates, shipping delays may occasionally occur due to circumstances beyond our control. These may include:

• Increased shipping volumes during peak seasons
• Weather-related disruptions
• Carrier operational delays
• Public holidays or unexpected logistical issues

If your order has not arrived within the expected timeframe, please contact our support team and we will assist you in locating your shipment.

At Aura Home Lights, customer satisfaction is our top priority. If you are not completely satisfied with your purchase from https://aurahomelights.com. please review the following policy to understand your options for returns, exchanges, and refunds.

Return Window And Eligibility

Returns are accepted within 30 days of delivery, provided the following conditions are met:

• Items must be new, unused, and returned in their original packaging with all included components and accessories.
• Products must be returned in a condition suitable for resale.
• Return requests must be submitted within 30 days from the date of delivery.
• We accept returns for both defective and non-defective products.
• Customers are required to contact our support team at support@aurahomelights.com to request return authorization and instructions before sending any item back.

Damaged Or Defective Items

If your order arrives damaged or defective, please notify us as soon as possible after receiving the item and include the following details:

• Your order number
• Clear photographs of the item showing the damage or defect
• Photographs of the packaging if applicable
• A brief description of the issue

Once the information has been reviewed, our support team will determine the appropriate solution. Depending on the situation, we may arrange a replacement, exchange, or full refund.

Refund Process

Once we receive and inspect your returned item, you will be notified via email regarding the approval or rejection of your refund.

If approved:

• Refunds will be issued to the original method of payment used during the purchase.
• Refund processing will be completed within 7 business days after the returned item has been inspected.
• A confirmation email will be sent once the refund has been processed.

Please note that your financial institution may require additional time to post the refund to your account.

Late Or Missing Refunds

If you have not received your refund after the processing period:

• Recheck your bank or payment account
• Contact your bank or credit card provider, as processing times may vary
• If the issue persists, please contact us at support@aurahomelights.com and our support team will assist you.

Non-Returnable Items

We may not accept returns under the following circumstances:

• Items that have been used, damaged, or altered after delivery
• Products returned without prior authorization from our support team
• Items returned after the 30-day return window has expired

All returned items must meet the eligibility conditions described in this policy.

Exchanges

Aura Home Lights accepts product exchanges. If you would like to exchange a product, please contact our customer support team for return instructions before sending the item back.

Exchanges are available for products that meet the return eligibility requirements and are returned in new condition within the specified return period.

Return Address

11720 Domain Blvd, Austin, TX 78758, United States

Method & Fees

Return Method: By mail
Return Label: Download and print, free of charge
Restocking Fee: None
Return Cost: Free return shipping
Refund Period: 7 business days

Cancellation Policy

Customers may request to cancel an order shortly after placing it, provided the order has not yet been processed or shipped. If you need to cancel your order, please contact our support team as soon as possible.

Once an order has been processed or dispatched, it may no longer be eligible for cancellation.