Shipping policy
Welcome to Aura Home Lights We are committed to providing a transparent, reliable, and efficient shipping experience for all customers across the United States. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered when you purchase from our website.
Shipping Coverage
Aura Home Lights currently ships to addresses within the United States only.
At this time, international shipping is not available.
Order Processing
After an order is placed, our fulfillment team begins processing it as quickly as possible to ensure timely shipment and delivery.
Order Cut-Off Time
03:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles)
- Orders placed before the cut-off time are typically processed on the same business day
- Orders placed after the cut-off time will be processed on the next business day
- Orders placed on weekends or public holidays will begin processing on the next available business day
Handling Time
Standard Handling Time:
1–2 Business Days (Monday–Friday)
Handling time includes:
- Order verification
- Product inspection
- Secure packaging
- Shipment preparation
Our team carefully prepares every order to ensure products arrive safely and in excellent condition.
Shipping Transit Time
Standard Shipping Transit Time:
4–6 Business Days (Monday–Friday)
Transit time begins once your order has been shipped and handed over to the shipping carrier.
Total Estimated Delivery Time
Estimated Delivery Time:
5–8 Business Days (Monday–Friday)
This estimated timeframe includes both handling time and shipping transit time.
Please note that delivery times are estimates only and may vary due to:
- Carrier delays
- Severe weather conditions
- High seasonal shipping demand
- Public holidays
- Unexpected logistical disruptions
Shipping Rates
Shipping Charges
- Orders over $250 USD qualify for Free Standard Shipping
- Orders under $250 USD are charged a flat shipping fee of $5.99 USD
All shipping charges are clearly displayed during checkout before payment is completed.
Currency: USD
Shipping Carriers
To provide dependable delivery service, Aura Home Lights works with trusted shipping carriers, including:
- USPS (United States Postal Service)
- UPS (United Parcel Service)
- FedEx
Our logistics team selects the most appropriate carrier based on package size, destination, and shipping efficiency.
Order Confirmation & Tracking
After placing your order, you will receive an order confirmation email containing:
- Your order number
- Purchase summary
- Billing and shipping details
Once your order has been shipped, you will receive a shipping confirmation email containing:
- Tracking number
- Carrier information
- Shipment tracking link
Tracking information may take up to 24 hours to update after shipment confirmation.
Lost Or Missing Packages
If your tracking information shows that your package was delivered but you cannot locate it, please follow these steps:
- Verify your shipping address
- Check around your delivery location
- Ask neighbors, family members, or building management
- Contact the shipping carrier directly using your tracking number
If the carrier confirms that the package has been lost in transit, please contact our support team with your order number for further assistance.
Depending on the situation, we may provide:
- Replacement shipment
- Refund
- Delivery support assistance
Shipping Delays
While we work hard to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control, including:
- Weather disruptions
- Carrier operational delays
- Peak holiday shipping periods
- Transportation or logistics interruptions
- Public holidays
If your order is significantly delayed, please contact our customer support team for assistance.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information during checkout.
Aura Home Lights is not responsible for shipping delays, lost packages, or delivery issues caused by incorrect or incomplete shipping information submitted by the customer.
If you notice an address error after placing your order, please contact us immediately. We will make reasonable efforts to update the address before shipment processing is completed.
Contact Information
Business Address:
11720 Domain Blvd, Austin, TX 78758, USA
Email:
support@aurahomelights.com
Phone Number:
+1 (737) 378-1922
Business Hours:
Monday – Friday | 09:00 AM – 05:00 PM
Timezone:
(GMT-08:00) Pacific Standard Time (Los Angeles)
