Welcome to Aura Home Lights. We are committed to providing a secure, convenient, and transparent payment experience for all customers shopping on our website. This Payment Policy explains the payment methods we accept, payment security standards, billing procedures, and payment processing information related to purchases made through our online store.
Accepted Payment Methods
Aura Home Lights accepts multiple secure payment options to ensure a smooth and reliable checkout experience.
We currently accept the following payment methods:
- Visa
- MasterCard
- American Express
- Discover
- PayPal
- Shop Pay
- Apple Pay
- Google Pay
All payments must be completed successfully at the time of purchase before an order can be processed or shipped.
Payment Currency
All prices displayed on our website are listed and processed in:
United States Dollars (USD)
If you use an international payment card, your financial institution or payment provider may apply currency conversion fees or international transaction fees according to their own policies.
Secure Payment Processing
Protecting customer payment information is a top priority at Aura Home Lights.
Our website uses industry-standard SSL (Secure Socket Layer) encryption technology to securely transmit sensitive payment and billing information during checkout.
For additional security:
- Aura Home Lights does not store full credit card information on our servers
- Payments are processed through trusted and secure third-party payment gateways
- All transactions are encrypted and monitored for fraud prevention and security purposes
Customers can shop confidently knowing their payment information is handled securely.
Order Confirmation
Once your payment has been successfully processed, you will receive an order confirmation email containing:
- Order number
- Purchased items
- Billing details
- Shipping address
- Order total
This email confirms that your order has been successfully placed and is being prepared for processing.
If you do not receive your confirmation email:
- Check your spam or junk folder
- Verify the email address used during checkout
- Contact our support team for assistance
Payment Authorization
Some transactions may require additional authorization or verification by your financial institution.
In certain cases:
- Your bank may temporarily place a hold on funds
- Additional fraud prevention checks may occur
- Transactions may be delayed pending authorization approval
If payment authorization fails, the order may be declined or automatically canceled.
Failed Or Declined Payments
If your payment is declined during checkout, please verify the following:
- Card information is entered correctly
- Billing address matches your bank records
- Sufficient funds are available
- Your payment method has not expired
If the issue continues, please try another payment method or contact your bank or card provider for further assistance.
Order Processing
Orders will only begin processing after successful payment confirmation.
- Incomplete or failed payments will not be processed
- Orders cannot be shipped until payment authorization is completed
- Once payment is confirmed, the order moves into fulfillment and shipping preparation according to our Shipping Policy
Taxes
Applicable sales taxes may be charged based on your shipping destination and local tax regulations.
Any applicable taxes will be calculated and clearly displayed during checkout before payment is completed.
Payment Disputes & Chargebacks
If you believe there is an issue with your payment or an incorrect charge has occurred, please contact our customer support team before filing a chargeback or payment dispute with your financial institution.
Our support team will review the issue promptly and work toward a fair resolution as quickly as possible.
Fraud Prevention
To protect customers and prevent fraudulent transactions, Aura Home Lights reserves the right to:
- Cancel suspicious orders
- Request additional payment verification
- Refuse transactions flagged by fraud detection systems
Customers may be contacted for identity or payment verification if necessary.
Contact Us:
Business Address:
11720 Domain Blvd, Austin, TX 78758, USA
Email:
support@aurahomelights.com
Phone Number:
+1 (737) 378-1922
Business Hours:
Monday – Friday | 09:00 AM – 05:00 PM
Timezone:
(GMT-08:00) Pacific Standard Time (Los Angeles)
