Frequently Asked Questions (FAQ)
Welcome to Aura Home Lights Below you will find answers to the most common questions regarding shipping, payments, returns, refunds, exchanges, and customer support. We are committed to providing a transparent and reliable shopping experience for all customers.
1. Where Do You Ship Your Products?
Aura Home Lights currently ships within the United States only.
At this time, we do not offer international shipping services.
2. How Long Does It Take To Process An Order?
Orders are typically processed within 1–2 business days (Monday–Friday) after the order is successfully placed and payment has been confirmed.
Orders placed after the daily cut-off time, on weekends, or on public holidays will begin processing on the next business day.
3. What Is The Estimated Delivery Time?
Standard shipping transit time is typically 4–6 business days (Monday–Friday).
Including order handling and processing, the total estimated delivery time is generally:
5–8 Business Days
Please note that delivery estimates may vary due to weather conditions, carrier delays, or high seasonal shipping demand.
4. What Is The Daily Order Cut-Off Time?
The daily order cut-off time is:
03:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles)
Orders placed after this time will be processed on the following business day.
5. Do You Offer Free Shipping?
Yes. We offer the following shipping rates within the United States:
- Orders over $250 USD qualify for Free Standard Shipping
- Orders under $250 USD are charged a flat shipping fee of $5.99 USD
All shipping costs are clearly displayed during checkout before payment is completed.
6. Which Shipping Carriers Do You Use?
We work with trusted and reliable shipping carriers, including:
- USPS (United States Postal Service)
- UPS (United Parcel Service)
- FedEx
Carrier selection may vary depending on delivery location, package size, and logistics availability.
7. How Can I Track My Order?
Once your order has shipped, you will receive a shipping confirmation email containing:
- Your tracking number
- Carrier details
- Shipment tracking link
Tracking information may take up to 24 hours to update after shipment confirmation.
8. What Should I Do If My Package Is Marked As Delivered But I Did Not Receive It?
If your tracking information shows the package as delivered but you cannot locate it, please:
- Verify the shipping address
- Check around your property or delivery area
- Ask neighbors, family members, or building management
- Contact the shipping carrier directly
If the package is still missing, please contact our support team for further assistance.
9. What Payment Methods Do You Accept?
Aura Home Lights accepts secure online payments using approved payment methods available during checkout, including major credit and debit cards, digital wallets, and secure payment gateways.
All transactions are processed in:
United States Dollars (USD)
10. Can I Cancel My Order After Placing It?
Orders may be canceled if the cancellation request is submitted before the order has been processed or shipped.
If you need to cancel an order, please contact our support team as soon as possible.
Once an order has been processed or dispatched, cancellation may no longer be available.
11. What Is Your Return Policy?
We accept returns for both defective and non-defective products within:
30 Days Of Delivery
To qualify for a return:
- Items must be unused and in original condition
- Original packaging and included accessories must be included
- Products must be suitable for resale
Customers must contact our support team before returning any item.
12. Do You Accept Product Exchanges?
Yes. Aura Home Lights accepts eligible product exchanges.
Customers should contact our support team before returning the product to receive exchange instructions and return authorization details.
13. Is There A Fee For Returning Products?
No.
- We do not charge restocking fees
- Return shipping labels are provided free of charge when applicable
Eligible returns can be shipped back without additional return shipping costs.
14. How Long Does It Take To Receive A Refund?
Once the returned item has been received and inspected, approved refunds are typically processed within:
7 Business Days
Refunds are issued to the original payment method used during checkout.
Please note that banks or payment providers may require additional processing time before the refund appears in your account.
15. How Can I Contact Customer Support?
If you need assistance, our customer support team is available during regular business hours.
Contact Information
Business Address:
11720 Domain Blvd
Austin, TX 78758
United States
Email: support@aurahomelights.com
Phone: +1 (737) 378-1922
Business Hours:
Monday – Friday
09:00 AM – 05:00 PM (GMT-08:00)
