1. Where Do You Ship Your Products?
We currently ship orders within the United States. At this time, international shipping is not available.
2. How Long Does It Take To Process An Order?
Orders are typically processed within 1–3 business days (Monday–Friday) after they are placed.
3. What Is The Estimated Delivery Time For Orders?
The estimated transit time is 5–10 business days, which means the total delivery time is usually 6–13 business days, including order handling and shipping.
4. What Is The Daily Order Cut-Off Time?
The daily order cut-off time is 04:00 PM Eastern Standard Time (GMT-05:00). Orders placed after this time will be processed on the next business day.
5. Do You Offer Free Shipping?
Yes. We offer free standard shipping on all orders within the United States.
6. Which Shipping Carriers Do You Use?
We work with reliable carriers such as USPS, UPS, and FedEx to ensure safe and timely delivery.
7. How Can I Track My Order?
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and tracking link so you can monitor the progress of your delivery.
8. What Should I Do If My Package Is Marked As Delivered But I Did Not Receive It?
First, check around your delivery location, verify the shipping address, and ask neighbors or family members. If the package is still missing, contact the shipping carrier and then reach out to our support team for assistance.
9. What Payment Methods Do You Accept?
We accept secure online payments through major credit cards and other approved payment methods available at checkout. All transactions are processed in USD.
10. Can I Cancel My Order After Placing It?
Orders may be canceled if the request is made before the order has been processed or shipped. Please contact our support team as soon as possible if you wish to cancel your order.
11. What Is Your Return Policy?
We accept returns for both defective and non-defective products within 30 days of delivery, provided the items are returned in new and unused condition with the original packaging.
12. Do You Accept Product Exchanges?
Yes, exchanges are accepted. Customers should contact our support team for instructions before returning the item.
13. Is There A Fee For Returning Products?
No. We do not charge any restocking fees, and the return label can be downloaded and printed free of charge.
14. How Long Does It Take To Receive A Refund?
Once the returned item is received and inspected, refunds are processed within 7 business days to the original payment method.
15. How Can I Contact Customer Support?
If you need assistance, you can contact our support team using the following details:
Email: support@aurahomelights.com
Phone: +1 (737) 378-1922
Business Hours: 09:00 AM – 05:00 PM, Monday to Friday (GMT-08:00)