Refund policy
Welcome to Aura Home Lights Customer satisfaction is our highest priority. We are committed to providing a transparent, fair, and customer-friendly return and refund process. Please review the policy below carefully to understand your rights and options regarding returns, exchanges, refunds, and cancellations.
30-Day Return Policy
We accept returns within 30 days from the date your order is delivered.
To qualify for a return, the following conditions must be met:
- The item must be unused, uninstalled, and in original condition
- The product must be returned in its original packaging
- All accessories, manuals, and included components must be returned
- The item must be suitable for resale
- A return request must be submitted within 30 days of delivery
We accept returns for both:
- Defective or damaged items
- Non-defective items
Before returning any item, customers must contact our support team for return authorization and instructions.
Email: support@aurahomelights.com
Damaged Or Defective Products
If your order arrives damaged, defective, or incorrect, please contact us immediately after delivery.
To help us process your request quickly, please provide:
- Your order number
- Clear photos of the product
- Photos of the shipping package (if applicable)
- A brief explanation of the issue
After reviewing the information, our support team will determine the best resolution, which may include:
- Replacement
- Exchange
- Full refund
Refund Process
Once your returned item is received and inspected, we will notify you via email regarding the status of your refund request.
If approved:
- Refunds will be issued to your original payment method
- Refunds are processed within 7 business days
- A confirmation email will be sent after processing
Please note that banks or payment providers may require additional processing time before the refund appears in your account.
Late Or Missing Refunds
If you have not received your refund after the processing period:
- Recheck your bank account or payment method
- Contact your bank or credit card provider
- Allow additional processing time
If you still need assistance, please contact:
Email: support@aurahomelights.com
Exchanges
We accept exchanges for eligible products.
To request an exchange:
- Contact our customer support team before returning the item
- Ensure the product meets all return eligibility conditions
- Return the item within the 30-day return period
Products must be returned unused and in original condition to qualify for an exchange.
Non-Returnable Conditions
Returns may not be accepted under the following circumstances:
- Products that have been used, installed, altered, or damaged after delivery
- Returns submitted after the 30-day return window
- Items returned without prior authorization
- Products missing original packaging or included accessories
Aura Home Lights reserves the right to refuse returns that do not meet the requirements outlined in this policy.
Return Shipping & Fees
- Return Method: By mail
- Return Shipping Cost: Free
- Return Label: Free downloadable return label provided
- Restocking Fee: None
- Refund Processing Time: 7 business days after inspection
Order Cancellation Policy
Customers may request an order cancellation shortly after placing an order.
Orders may be canceled only if they have not yet been processed or shipped.
If you wish to cancel your order, please contact us as soon as possible:
Email: support@aurahomelights.com
Once an order has been shipped or processed, cancellation may no longer be possible.
Return Address
Aura Home Lights
11720 Domain Blvd
Austin, TX 78758
United States
Contact Information
Business Address:
11720 Domain Blvd, Austin, TX 78758, USA
Email:
support@aurahomelights.com
Phone Number:
+1 (737) 378-1922
Business Hours:
Monday – Friday | 09:00 AM – 05:00 PM
Timezone:
(GMT-08:00) Pacific Standard Time (Los Angeles)
